Welcome to TCSexpress.pk.
Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, protect, and manage your information when you use our website. By accessing or using TCSexpress.pk, you agree to the terms outlined in this policy.
TCSexpress.pk is an informational and courier-tracking assistance platform. We are not an official part of TCS and we do not operate delivery services. However, we take data privacy seriously and follow strict guidelines to protect user information.
1. Information We Collect
We collect two types of information:
1.1. Personal Information (Provided Voluntarily)
You may choose to provide personal information when:
- Contacting us through our contact form
- Submitting tracking IDs for support
- Signing up for newsletters or alerts
- Requesting business or partnership communication
This may include:
- Name
- Email address
- Phone number (optional)
- Tracking number (optional)
- Business details (if applicable)
We only collect personal information that is voluntarily submitted by the user.
1.2. Non-Personal Information (Collected Automatically)
When you visit TCSexpress.pk, certain technical data is collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Referral source
- Pages viewed
- Time spent on site
- Cookies and tracking technologies
This helps us improve website performance, security, and user experience.
2. How We Use Your Information
We use collected information for the following purposes:
2.1. To Provide Accurate Courier Information
If you share a tracking number or inquiry, we use your information to help you understand your parcel status.
2.2. To Improve User Experience
We analyze website traffic to:
- Enhance design
- Improve loading speed
- Update content
- Identify user needs
2.3. To Communicate With You
We use your email or submitted information to:
- Respond to your questions
- Provide support
- Share updates or announcements
- Send business-related information
2.4. To Ensure Website Security
Non-personal data helps us detect:
- Malware
- Fraud
- Suspicious activity
- Unauthorized access
3. Cookies and Tracking Technologies
TCSexpress.pk uses cookies to:
- Improve functionality
- Store user preferences
- Load pages faster
- Analyze site performance
You may disable cookies through your browser settings, but some features of the site may not function correctly without them.
4. Sharing of Information
We respect your privacy.
We do not sell, rent, or trade your personal information to anyone.
However, we may share information with:
4.1. Service Providers
Trusted third-party tools that help us with:
- Analytics
- Security
- Website optimization
- Email services
These providers are required to protect your information.
4.2. Legal Requirements
We may disclose information if required by:
- Law enforcement authorities
- Courts
- Government regulations
This only occurs when legally necessary.
5. Third-Party Links
TCSexpress.pk may contain links to external websites.
These websites have their own privacy policies, and we are not responsible for:
- Their content
- Their data practices
- Their security measures
Users should review the privacy policies of third-party sites before sharing information.
6. Data Protection and Security
We use various technical and administrative safeguards to protect your data, including:
- Secure servers
- Encrypted communication
- Firewalls
- Regular malware scanning
- Controlled access protocols
While we strive for full protection, no website can guarantee 100 percent security.
We continuously update our security measures to minimize risks.
7. Children’s Privacy
TCSexpress.pk is not intended for children under the age of 13.
We do not knowingly collect personal information from minors.
If you believe a child has submitted information, contact us immediately and we will delete it.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Request a copy of your personal data
- Ask us to correct inaccurate information
- Request deletion of your data
- Opt out of communication
- Disable tracking cookies
To exercise any of these rights, contact us at:
Email: support@tcsexpress.pk
We will respond within a reasonable timeframe.
9. Data Retention
We retain personal information only as long as necessary for:
- Customer support
- Legal compliance
- Website improvement
- Security analysis
Tracking numbers and support messages may be deleted after they are no longer needed.
10. Changes to This Privacy Policy
We may update this policy from time to time to reflect:
- New laws
- Website updates
- Improved security practices
- Service changes
The updated version will always be posted on this page with a revised “Last Updated” date.
11. How to Contact Us
If you have questions about this Privacy Policy or need support, contact us directly:
Email: support@tcsexpress.pk
Business Inquiries: business@tcsexpress.pk
Technical Support: tech@tcsexpress.pk
We value your trust and will always work to safeguard your privacy and data.